New Patients What to Expect

Please call (978) 688-6182 to schedule your appointment.

How to make an appointment

1

Schedule your appointment

New Patients: Please call (978) 688-6182 to schedule your appointment. During this call we will collect your insurance and demographic information. To ensure that we schedule the most appropriate appointment for your needs, our dedicated staff may also ask questions regarding your medical history during the booking process. Click here to schedule your appointment online.

Existing Patients: If you have had an appointment at our office in the last three years, you may call (978) 688-6182 to schedule your appointment or schedule online through our online scheduler. Click here to schedule your appointment online.

2

Appointment details

Once an appointment is scheduled, you will receive an email with your appointment details.

3

Confirm your appointment

Approximately five (5) days prior to your appointment, you will receive a text or email asking you to confirm your appointment and to complete the Pre-Registration for your appointment.

4

Complete the Pre-Registration

Completing the Pre-Registration in advance of your appointment will save you time on the day of your appointment.

Day of appointment check-in

Step 1

Arrive at your appointment location

Step 2

Go to the lobby kiosk and insert your driver’s license or photo id

Once you have scanned your cards, we are notified you are here.

Step 3

Complete any missing forms

If you have checked-in online, this step is complete. Medical History form can be found here

Frequently Asked Questions

We've compiled a list of frequently asked questions about our services and care. If you can't find the answer you're looking for, please don't hesitate to contact us.

Contact Us
1. What type of exams do you do?
  • Medical Eye Exam
    • You may receive a thorough dilated exam to address medical eye conditions such as: Cataract, Glaucoma, Diabetic Retinopathy, Corneal Dystrophies, and Macular Degeneration.
    • This type of exam is a detailed medical exam to determine, assess, and recommend any treatment necessary and may include additional testing.
  • Comprehensive
    • Assesses the basic general health of your eyes and may include dilation.
    • Provides a prescription for new glasses or contact lenses (please identify if contact lens prescription is also needed).
    • Filed as a routine eye exam with your vision plan.
2. How long should I expect to be at my appointment?

It varies, due to doctor, patient's eye history or current issues, usually between 30 and 60 minutes after check-in. Retinal exams can take up to two hours.

3. How early do I need to arrive before the appointment?

Preferably, 10 minutes prior especially if you are new to the practice.

4. Will my eyes be dilated?

For most appointments, your eyes will be dilated. There are a few appointments that do not require dilation. When your eyes are dilated during your visit, it will make your vision blurry and your eyes more sensitive to light for several hours. If you are not using public transportation, please consider arranging for someone to drive you home. Call our office if you have questions or are unsure if your appointment requires dilation.

5. What should I bring to my appointment?
  • Insurance card and driver’s license / photo ID
  • Need to check-in at on-site kiosk
  • Co-Payment, if applicable
  • List of medications
  • Eyeglasses, and/or eye drops
  • Contact lens prescription or contact lens box
  • Doctor referral, if applicable
6. Will I have surgery?

Not at the time of your visit, unless it was booked as a procedure. Most surgical procedures are booked in advance.

7. If I need surgery, does it happen at your surgery center?

Some procedures/ lasers are done in office, but the majority of surgical procedures are done in a surgery center.

8. Can I bring a family member or friend?

Yes, but accompaniment should be limited to one person other than the patient, no pets are allowed.

9. What is your Billing & Fees process?

We collect any residual balances at check-in and patient responsibility amounts at check-out.

10. Do you offer online bill pay?

Yes. If you have an unpaid invoice or statement you may access our online bill pay here.

11. How do I access the Patient Portal?

You can access the Patient Portal by clicking here.